Frequently Asked Questions
Everything you need to know about your Sheryl Lowe luxury experience.
What materials are used in Sheryl Lowe jewelry?
Each piece is handcrafted using premium materials, including 14k and 18k gold, sterling silver, and ethically sourced precious and semi-precious gemstones.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, non-custom items within 14 days of delivery. Items must be in their original packaging with all security tags attached.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping rates and import duties are calculated at checkout based on the destination country.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch and clean gently with a soft, lint-free cloth.
Can I request a custom size or design?
We offer resizing on select items and limited customization. Please contact our concierge team at support@sheryllowe.com to discuss your specific requirements.